Returns You may return your purchased item within the first 30 days for any reason.  After 30 days, any returns or exchanges given are at the discretion of the vendor. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: - Gift cards - Custom made products - Downloadable products - Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Return Policy There are certain situations where only partial refunds are granted (if applicable) at the discretion of the vendor. - Any item not in its original condition, or is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ihearthudsonvalley.com. Shipping If you do return your product, be aware that all shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Additionally, you will be responsible for paying for your own shipping costs when returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should use a trackable shipping service or purchasing shipping insurance. If we do not receive your item back, there is no replacement guarantee and you will lose your money.